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UNLOCK YOUR SIZZLE WITH BLACK BURGER

Join a young, energetic team that's passionate about great food, exceptional service and growing together.

Black Burger began in 2020 when three mates from Christchurch turned their love of food (and a little lockdown boredom) into something bigger. Their mission was simple: to create New Zealand's best LA-style smash cheeseburger using premium, locally sourced ingredients.

At the heart of Black Burger is a commitment to quality, from our signature grain-fed Japanese Black Wagyu beef to every little detail that goes into creating the perfect burger. After five successful years at Riverside Market and the opening of two locations at One NZ Stadium, we're ready for our next chapter - bringing the best damn Wagyu cheeseburger to hungry mouths across New Zealand.

Our Philosophy: KODAWARI こだわり

A Japanese term meaning the pursuit of perfection.

To us, Kodawari represents passion, persistence, commitment and attention to detail. It's about taking pride in what we do, continually striving to improve and never settling for anything less than our best.

Our Values

Excellence
We take pride in everything we do, from the ingredients we source to the burgers we serve. We set high standards and aim to get the little things right, every single time.

Integrity
We do the right thing, even when no one is watching. Honesty, accountability and respect are at the heart of how we work.

Culture
We believe great teams build great businesses. We support one another, bring positive energy and create an environment where everyone feels valued and part of the team.

Growth
We never stop learning or improving. We encourage our people to challenge themselves, develop new skills and embrace opportunities to grow personally and professionally.

THE ROLE: SHIFT MANAGER

As a Shift Manager at Black Burger, you'll play an important role in keeping our store running smoothly and ensuring every shift delivers the quality, service and experience our customers expect. You'll lead and support the team on shift, oversee daily operations and maintain high standards across food quality, presentation, cleanliness and customer service. We're looking for someone who leads by example, takes ownership and brings positive energy to the team.

Key Responsibilities

Shift Leadership & Team Development

• Lead, support and motivate team members throughout each shift.
• Delegate responsibilities and ensure smooth daily operations.
• Support the onboarding and training of new team members using company training resources.
• Maintain clear communication through pre-shift meetings, team updates and end-of-day reporting.
• Attend weekly team huddles to discuss performance, goals and operational updates.

Food Quality & Customer Experience

• Ensure every product is consistently prepared, cooked and presented to Black Burger standards.
• Maintain appropriate preparation levels to ensure menu availability throughout trading hours.
• Deliver exceptional customer service and confidently resolve customer concerns.
• Create a positive experience that encourages customers to return.

Stock Control & Sales Performance

• Manage stock ordering, inventory levels and weekly stocktakes through Loaded Reports.
• Minimise waste, prevent stock shortages and maintain site cost-of-goods targets.
• Monitor product availability and address stock-related issues.
• Support the achievement of weekly, monthly and annual sales targets set by the Operations Manager.
• Provide regular stock and operational updates to the Operations Manager.

Food Safety, Cleanliness & Compliance

• Maintain high standards of cleanliness across all front-of-house and back-of-house areas.
• Follow SafeFoodPro procedures and maintain the daily Food Control Plan (FCP).
• Ensure all food safety and hygiene requirements are consistently met.
• Oversee opening and closing procedures to maintain operational efficiency and security.

Cash & Administration

• Complete accurate daily cash-ups through Tevalis.
• Follow company financial procedures and reporting requirements.
• Ensure operational records and daily reporting are completed accurately and on time.

What We're Looking For

We're looking for someone who:

• Has strong communication and interpersonal skills.
• Demonstrates leadership and the ability to motivate and support a team.
• Thrives in a fast-paced hospitality environment and can confidently manage multiple priorities.
• Takes pride in delivering exceptional customer service.
• Has a strong eye for detail and a commitment to maintaining high standards.
• Is organised, reliable and confident taking responsibility.
• Is passionate about great food and creating memorable customer experiences.
• Is flexible and available to work evenings, weekends and public holidays as required.

What Next?

If you're passionate about great food, exceptional customer experiences and leading a team that takes pride in what they do, we'd love to hear from you. At Black Burger, you'll be joining a growing brand with big ambitions, a strong team culture and plenty of opportunities to develop along the way.

Apply now and become part of the Black Burger journey as we bring the best damn Wagyu cheeseburger to more Kiwis.

Find out more about our careers, benefits and opportunities at:

www.blackburger.co.nz/careers